Shipping

Delivery Timelines vary for different products and delivery locations. Most orders are fulfilled within 1-3 days and a more specific estimate is displayed next to the details of every product on the website. Customers are advised to check delivery estimates before adding the product to the cart.

SHIPPING METHODS AND COSTS

Shipping costs are displayed next to the shopping cart and again, right before the payment. Shipping charges could vary with the selection of product, shipping location and shipping method. We use postal services as well as reputed 3PL companies like DHL to ship orders to our customers. Available Shipping Methods and the corresponding charges are displayed at the time of placing the order. Here are the options that you might see, depending on your location:

  • Standard Shipping (Always Shown)
  • Expedited Shipping (If Available)
  • Global Shipping (For International Shipping Addresses)

TRACKING OF PACKAGES

We promise tracked shipping on all orders. As soon as your order is shipped, you will receive an email with live tracking information on the email ID provided at the time of placing the order.

UNDELIVERED OR LOST PACKAGES

In the event of a failed delivery attempt due to incomplete or incorrect shipping address, or even doorstep refusal, the product will automatically be returned back to our source warehouse. Any re-attempts or refunds will only be actioned after we receive the product and make contact with the customer to investigate the issue. In case your package is lost in transit, the shipping carrier will inform us and we will re-dispatch a fresh shipment.

INTERNATIONAL SHIPPING

We offer International Shipping to most countries and you will be able to see the costs once you select the country during the checkout process. As an ecommerce business, we have a global presence and in case the ordered product is not available locally, the order will be shipped from our central warehouse in the UK. International shipments are sometimes subject to special duties and fees that vary by country. At this time, we’re unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs. We know this is not ideal, and are actively working to provide a better experience for our international customers. Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund. We would like to clarify that in such cases of cross-border shipping, import duties are borne by us and the customer has the right to get such costs reimbursed by contacting us via email and presenting the requisite and valid receipts.

ISSUES WITH SHIPPING AND DELIVERY

Sometimes the carrier might prematurely mark orders as ‘Delivered’ leading to confusion at the customer’s end. In such events, you can either contact us or the carrier directly to resolve the issue. In the unlikely event of a delay in shipping your order, you are allowed to contact us via email and ask for an exact status of your order. We encourage customers to be aware of the delivery estimate before contacting us, so as to verify whether the presumed delay is concerning. We can be contacted on sales@ediblestraws.com

We reserve the right to alter, modify or update the above policy at any point, without serving any prior notice to our customers. Such modifications are usually warranted to accommodate changes in laws and regulations, imposition of shipping restrictions or internal changes in our business.

Contact us

Email: sales@ediblestraws.com

Tel: +447999 373839

Address: GRG House, Cobden Street, Manchester, M6 6NA

FAQ

WHAT ARE THEY MADE OF?

Sugar, water, corn starch, bovine gelatin, stabilizer, glycerin, aroma and citric acid antioxidant.

HOW LONG DO THEY LAST?

SORBOS is a fully functional straw. We give you time to savor it as they last more than 40 minutes in cold drinks. The colder the longer you enjoy.

DO THEY EXPIRE?

Like everything in this life, nothing is forever. You should consume SORBOS preferably before 2 years from its manufacturing date.

WHERE DO I KEEP THEM?

Although we are special, our straws do not require specific conservation or maintenance, we only ask that you store them in a dry place and treat them as what they are: a delicious food.

WHAT HAPPENS IF YOU DRINK WITH SIPS?

SORBOS is much more than a straw, it is a unique experience. For the first time you can eat the straw during or at the end of your drink. A moment of enjoyment with yours.

SIPS & EARTH

SORBOS is a totally environmentally friendly product. It does not use any type of single-use plastic and also contributes to the care of the fauna and flora of our planet. All the materials we use are biodegradable or recyclable, so when you buy SORBOS, you contribute to the reduction of plastic on the planet! If everything fits you, don't think about it anymore, enjoy and join the movement to end the plastic that we don't need!

CAN I EAT THEM

Although it seems to lie , our straws can be eaten and they are also very good

WILL THEY SPOIL MY DRINK

No migration of flavor or colour. to the drink Simply pair and complete your drink.