Return And Refund Policy

RETURN WINDOW

  1. Notification Period for Returns: Customers are required to notify us of any defects in the food products received, including but not limited to damage incurred during transit, breakages, or issues concerning expiration or use-by dates, within forty-eight (48) hours from the time of delivery. Notifications must be made in writing and should include evidence of the issue, such as photographs or descriptions of the defect

  2. Conditions for Return Eligibility: Eligibility for returns, replacements, or refunds is contingent upon the customer's compliance with the notification requirement as stipulated in clause 1. Failure to notify within the specified timeframe will result in a waiver of the customer’s right to return or receive a refund.

  3. Exclusions from Returns: In cases where orders are directly collected by the customer from our warehouse, it is the customer’s responsibility to inspect the products at the time of collection. We hereby disclaim any liability for defects or issues identified subsequent to the products leaving the premises of the warehouse. Accordingly, no returns, exchanges, or refunds will be entertained once the customer departs from the warehouse with the products.

  4. Procedure for Reporting Issues: Customers must contact our customer service department via the designated communication channels provided at the point of sale. The report must include the customer's order number, contact information, and a detailed account of the issue encountered.

  5. Resolution of Valid Returns: Upon receipt of a valid complaint made within the specified notification period, we will assess the claim and, at our discretion, may offer a replacement of the goods, a full refund of the purchase price, or an alternative resolution. The chosen remedy will be communicated to the customer in a timely manner.

REFUND ELIGIBILITY

To be eligible for a refund, the return request must be initiated within the return window described above. In addition, the returned item must be in the same condition that you received it, completely unused, with tags, and in its original packaging. Any signs of usage or damage of the product will lead to rejection of the refund request.

DAMAGES AND ISSUES

We encourage all customers to inspect their order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All you need to do is send an email to sales@ediblestraws.com

EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.

HOW TO INITIATE A RETURN REQUEST

To start a return, you must contact us via email, clearly mentioning the order number and the reason for returning the product. Once your return request is accepted, you will be notified via email and we will send you instructions on how and where to send your package. Any items sent back to us without first requesting a return will not be accepted or refunded.

EXCHANGES

If you wish to exchange an item, we recommend that you contact us via email. The team will guide you on how the exchange will be arranged. In case an exchange cannot be facilitated at your location, the team will advise you to return the item you have, and once the return is accepted, make a separate purchase for the new item.

ORDER CANCELLATION

Any requests for cancellation of orders must be placed within 24 hours of placing the order. If the order is already shipped, we might levy a cancellation charge of 25-100%, depending on the case.

REFUND PROCESS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Depending on the payment method and issuing bank, this process could take anywhere between 4-12 business days, excluding bank holidays. In the case of return requests, the refund amount will not include the cost of delivery or return postage, or any import duties, if applicable.

We reserve the right to alter and update this policy at any time without having to serve a prior notice to our customers. You can always contact us for any return question at  sales@ediblestraws.com

Contact us

Email: sales@ediblestraws.com

Tel: +447999 373839

Address: GRG House, Cobden Street, Manchester, M6 6NA

FAQ

WHAT ARE THEY MADE OF?

Sugar, water, corn starch, bovine gelatin, stabilizer, glycerin, aroma and citric acid antioxidant.

HOW LONG DO THEY LAST?

SORBOS is a fully functional straw. We give you time to savor it as they last more than 40 minutes in cold drinks. The colder the longer you enjoy.

DO THEY EXPIRE?

Like everything in this life, nothing is forever. You should consume SORBOS preferably before 2 years from its manufacturing date.

WHERE DO I KEEP THEM?

Although we are special, our straws do not require specific conservation or maintenance, we only ask that you store them in a dry place and treat them as what they are: a delicious food.

WHAT HAPPENS IF YOU DRINK WITH SIPS?

SORBOS is much more than a straw, it is a unique experience. For the first time you can eat the straw during or at the end of your drink. A moment of enjoyment with yours.

SIPS & EARTH

SORBOS is a totally environmentally friendly product. It does not use any type of single-use plastic and also contributes to the care of the fauna and flora of our planet. All the materials we use are biodegradable or recyclable, so when you buy SORBOS, you contribute to the reduction of plastic on the planet! If everything fits you, don't think about it anymore, enjoy and join the movement to end the plastic that we don't need!

CAN I EAT THEM

Although it seems to lie , our straws can be eaten and they are also very good

WILL THEY SPOIL MY DRINK

No migration of flavor or colour. to the drink Simply pair and complete your drink.